Every client receives a dedicated key account manager — a direct point of contact for all questions, reorders, complaints and special requests. No ticket system, no call centre. You reach your contact by phone and in writing — daily, including outside office hours for urgent matters.
We take over complete order management for your downstream clients — for example foodservice operators, catering companies or food service locations. From order intake to processing and invoicing: Convenience GmbH coordinates the entire process, relieves your internal resources and ensures smooth operations along your supply chain.
Via our nationwide network of qualified logistics partners, we organise the last mile directly to your end clients — restaurants, canteens, company kitchens or individual locations. No need to build your own logistics structure, no additional coordination effort. We handle route planning and ensure on-time cold chain delivery.
Delivery failure, short-term additional demand, unexpected reorders — we are reachable outside regular office hours too. Our emergency service responds quickly, coordinates replacement deliveries via our network and minimises production downtime in your kitchens.